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I want to get my Citizen Watch serviced. How does this work?

Updated: Sep 11, 2019

This process can be somewhat confusing, we are here to make it all clear.

  • Visit home page and click on the green button "Watch Repair" fill out the form and you will receive a free US Mail label to use to send in your watch.

  • Once we receive the watch(es) we will email you confirming receipt

  • A few days later you will receive another email which will be a binding evaluation and estimate for repair. We will not do any work until you approve the repairs

  • From the time you give your approval it typically takes 15-20 business days for us to service your watch and quality control. Then ship it back to you.

  • Once your watch ships out you will receive an email from us with tracking info

Occasionally parts needed for the Citizen Watch repair are on backorder from the manufacturer; you will notified if there is going to be a delay. Thankfully this is a rare situation.

We look forward to serving you :-)

Hurley Roberts Service Co. Any questions? We’re here to help. Call us at 770.263.8669 or email us at


citizen watch repair - process

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