A rare yet painful experience. Step I: FAMILY & FRIENDS Picture the scene: You have been waiting for your package to arrive. You track your package and you see a delivery scan. The first thing that goes through your mind is that someone stole your package right out of your mailbox! That does happen of course. However we have seen that in most cases someone you know, someone who was just trying to help, took the package in for safe keeping. Family members, neighbors and landl

Here is all you wanted to know about water resistance for your Citizen Watch, taken from CitizenWatch.com Q: How can I make sure my watch remains water resistant? A: Water resistance is not a permanent feature of any timepiece. The rubber or plastic rings, called gaskets, used in sealing your watch do deteriorate over time. These gaskets can experience accelerated deterioration if your timepiece is exposed to salt or chlorinated water, soaps or chemicals. We recommend having

This process can be somewhat confusing, we are here to make it all clear. Visit our home page and click on the green button "Request A Shipping Label" fill out the form and you will receive a free US Mail label to use to send in your watch. Once we receive the watch(es) we will email you confirming receipt 7-12 business days later you will receive another email which will be a binding evaluation and estimate for repair. We will not do any work until you approve the repairs

You’ve been buying stuff on the internet for years. Now you’re looking to send your watch out for service. While both a “typical” e-commerce purchase and sending your timepiece away for service often start with you, your computer and a website, the similarities end there. Many aspects of the process are very different. Let’s clear up any confusion about this process... When you visit a site to make a purchase from say Amazon.com, Walmart.com or just about any other online sto

When making just about any online purchase, customers take their trusty credit card of choice and “charge-it.” When the credit card processor receives that data, they can either “authorize” the credit card or “charge” the card. Authorizing the card confirms the card is valid and that the funds are available at that time but no money changes hands. On the other hand, when the card is charged, the process of actually moving the funds from one account to another is initiated. ​

Citizen Eco-Drive watches use an environmentally friendly highly specialized rechargeable cell to store electrical energy. When the watch is fully charged, most Eco-Drive watches have a power reserve of 6 months or more. Some specialized models may feature a shorter power reserve, while others may have up to a 5 year power reserve. To ensure optimal operation of your watch, expose your watch to direct sunlight at least once (1) each month, for at least five (5) hours. An ef

Are you a DIYer? That would be “Do It Yourselfer” There are many of us out there. The wise DIYer knows when to ask for help. Installing a Citizen Watch band is rarely a do-it-yourself job. The reason is simple: there are typically special tools and sometimes special knowledge required to install a band or strap properly. To lock a band in place sometimes requires several steps that watch owners would not be aware of. It looks deceivingly simple but it can be much more than me

​​All of our work is warrantied by us for one full year, parts and workmanship. If you experience any issues that are connected to the work we did, the problem will be corrected free of charge to you. Many of the watches we service are quite complicated. The vast majority pass all of our quality testing, ship out to you and provide years of enjoyable use without issues. A small percent are serviced, pass our quality control and fail soon after our customers receive their tim

​ You’re sending in your watch...your personal property. Watches often have tremendous sentimental value. We understand and we want you to know all is well. We go out of our way to communicate with you each step of the way; at least SIX times! When you visit our site and request a shipping label you will receive several emails from us. You will receive the shipping label, just in case you were not able to print the label during your visit to our site. Once we receive the pac